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KMID : 1164420140090010061
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Health Communication
2014 Volume.9 No. 1 p.61 ~ p.71
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The Handoff Communication Experience of Nurses - Focused on Content Analysis -
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Jeoung Yeon-Ok
Bak Yong-Ik
Park Song-Chol
Jin Jeong-Kun
Baek Seung-Joo
Lee Hye-Yong
Lee Ji-Uhn
Park Soon-Young
Lee Jung-Woo
Sok So-Hyune
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Abstract
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This study is a qualitative research to identify the real state and problems of off-going nurses’ handoff communication of nurses. The data were analyzed by qualitative content analysis. The study results are classified into two categories. On the positive side, there were empathy, advice and consideration in terms of attitude and behavior. In terms of content, the categories were relevance, concreteness, completion, accuracy, timeliness, organization, positive information. On the negative side, the off-going nurse experienced unilateral, inconsiderate, disrespectful-unreceptive, emotional and impersonal attitude, abusive words and physical violence. The negative experiences in terms of content included inaccuracy, incompleteness, unrelatedness, incoherence and a question of understanding. This research will contribute to the development of training program for nurses’ handoff skills by analyzing the strategy frequently used.
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KEYWORD
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Nurses, Nursing handoff, Communication, Qualitative research
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